Legal
Last Updated: July 31, 2026
We collect information you provide directly, such as your name, email, and shipping address when you place an order or submit a vendor application. Sellers provide additional business details to set up their storefronts. We also collect usage data — such as pages visited and device information — automatically when you use the Marketplace.
We use your information to process orders and subscriptions, communicate with you about your account and purchases, verify sellers, provide customer support, improve the Marketplace, and comply with legal obligations. We do not sell your personal information.
We share information with sellers to fulfill orders (such as shipping details), with payment processors to handle transactions, and with service providers who help us operate the Marketplace. We may also disclose information when required by law or to protect our rights.
We use cookies and similar technologies to keep you logged in, remember preferences, and understand how the Marketplace is used. You can control cookies through your browser settings, though some features may not function without them.
Sellers who subscribe to the monthly selling plan have their subscription status and billing information retained to manage access to the seller dashboard. Subscription payment details are handled by our payment processor; we do not store full card numbers.
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data, subject to legal retention requirements.
We take reasonable measures to protect your information using technical and organizational safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have rights to access, correct, or delete your personal information, and to opt out of certain processing. To exercise these rights, contact us at Info@thehandcraftedco.com.
The Marketplace is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe we have collected information from a child, please contact us so we can delete it.
The Marketplace may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. Material changes will be posted on the Marketplace or communicated by email. Continued use after changes take effect constitutes acceptance of the revised policy.
Questions about this Privacy Policy can be sent to Info@thehandcraftedco.com.